Source Gardens Hotel – Policy Document

Welcome to Source Gardens Hotel, Jinja.
To ensure a seamless and enjoyable experience for all our guests, we kindly request that you familiarize yourself with our policies outlined below. These terms help us maintain consistency, transparency, and fairness in all our services.

1. Reservation Policy

  • All reservations must be confirmed through our official website, reception desk, or authorized travel partners.
  • A deposit of at least 50% of the total booking amount may be required to secure your reservation.
  • Reservations without a deposit may be subject to cancellation without notice.
  • Guests are required to present a valid ID or passport upon check-in.

2. Check-In and Check-Out Policy

  • Check-in time: 2:00 PM
  • Check-out time: 11:00 AM
  • Early check-in and late check-out are subject to room availability and may attract additional charges.
  • Guests wishing to extend their stay should contact the front desk at least 12 hours prior to check-out.

3. Payment Policy

  • We accept major credit/debit cards, mobile money, and cash payments in local or equivalent foreign currencies.
  • All prices are inclusive of applicable government taxes unless stated otherwise.
  • Any additional services (meals, laundry, minibar, etc.) will be charged separately and settled at check-out.

4. Cancellation Policy for Events

1. Cancellation Notice

  • Cancellations must be made in writing and received by Source Gardens Hotel at least one month prior to the event date.

2. Cancellation Fees

  • More than 30 days in advance: Full refund of any deposits paid.
  • 30 to 14 days in advance: 40% of the total event cost will be forfeited.
  • Less than 14 days in advance: 50% of the total event cost will be charged as a cancellation fee.

3. Force Majeure

In the event of unforeseen circumstances such as natural disasters, government restrictions, or emergencies, Source Gardens Hotel may waive cancellation fees upon proof and allow for rescheduling at a mutually agreed date.

  • 4. Refund Processing
  • Any eligible refunds will be processed within 30 days of receiving the written cancellation notice.
  • Important Notes:
  • Please confirm all terms directly with the hotel, as policies may vary based on event size and type.
  • Additional charges may apply for catering, equipment rentals, décor, or other customized services.
  • 5. Room Cancellation Policy
  • 48 hours or more before arrival: Full refund of deposit.
  • Less than 48 hours before arrival: One night’s stay will be charged.
  • No-show: Full booking charge applies.
  • Refunds, if applicable, will be processed within 7 working days.
  • 6. Damage and Loss Policy
  • Guests are responsible for any damage or loss caused to hotel property during their stay.
  • Any missing items, stains, or breakages will be charged to the guest’s account at check-out.
  • The hotel is not liable for loss of personal belongings left unattended in rooms or public areas. Secure storage is available upon request.
  • 7. Child and Extra Bed Policy
  • Children aged 0–5 years stay free when sharing a room with parents.
  • Children aged 6–12 years are charged 50% of the adult rate.
  • Extra beds are available upon request and subject to availability.
  • 8. Swimming Pool Policy
  • Pool hours: 7:00 AM – 7:00 PM.
  • Proper swimwear is required.
  • No diving or running near the pool area.
  • Children must be supervised by an adult at all times.
  • Outside food and glass containers are not allowed.
  • 9. Privacy Policy
  • Source Gardens Hotel respects guest privacy and protects personal information in accordance with data protection laws.
  • Personal details collected during booking or registration are used solely for reservation, billing, and guest communication purposes.
  • 10. Force Majeure
  • The hotel shall not be held responsible for any failure to perform its obligations due to acts of God, natural disasters, pandemics, or government actions beyond its control.
  • In such cases, bookings may be rescheduled or refunded where applicable.
  • 11. Code of Conduct
  • Guests are expected to maintain respectful behavior towards other guests and staff.
  • The hotel reserves the right to evict any guest engaging in disorderly or illegal conduct without refund.
  • Smoking is permitted only in designated areas.